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Mildura City Heart Gift Card

Give a gift from the Heart, with a Mildura City Heart Gift Card.

Can’t decide what to buy that special someone, need to celebrate a colleague, or just wanting to give the gift of choice? A Gift Card to the value of your choosing is the perfect option.

Redeemable at over 200 businesses across the CBD Precinct, Gift Cards can be purchased from the Mildura City Heart office, Mildura Visitor Information Centre or right here online and shipped straight to the recipient (fees apply).

MINIMUM AMOUNT: $25

If purchasing multiple gift cards of the same amount, please separate the recipient and message from each other in a new line.

From: $25.00

Is this a gift?
Recipient’s Name/s: *
Recipient’s Phone No.: *
Giver’s Name/s: *
Message to recipient/s (if desired):
Extra subtotal:$0.00
Total price:$25.00

Product Description

Redeemable at over 200 stores across Mildura City Heart, this great gift idea can be purchased online and delivered to the recipient or purchased from the Mildura City Heart Management Office (63a Langtree Mall) or the Mildura Visitor Information Centre (180-190 Deakin Ave )

Keep an eye out for businesses that accept gift cards, look for the “Mildura City Heart Gift Cards accepted here” sticker in CBD shop windows, or check individual stores on our website store directory.

Please note that our gift cards are a physical item and online orders must be picked up from Mildura City Heart office, or can be delivered to the recipient for a $10 fee.
If purchasing multiple gift cards of the same amount, please separate the recipient and message from each other in a new line.

Check Your Card Balance

There are two types of Mildura City Heart Gift Cards. Use the guide below to find out which type you have, then click the button to check your balance.

You’ll need your card number and PIN to hand.

Original Cards

The original cards look like the images below and have a 19-digit card number starting with 5021.

Click the button below to be redirected to cards4all.

Check your balance

New Cards

New cards look like the image below and have a 16-digit card number starting with 5121.

Click the button below to be redirected to why leave town.

Check your balance

Mildura City Heart Gift Cards Help and FAQs

Have a question about Mildura City Heart Gift Cards? Take a look through the list of frequently asked questions.

Where to spend your Gift Card

Where can I use my Gift Card?

You can use your Gift Card in almost 200 participating Mildura City Heart businesses. Browse the store list here or check the business details on the Mildura City Heart Business Directory.

How can I use my Gift Card?

Gift Cards are available in physical format, and can be redeemed in-store at participating Mildura City Heart business’ EFTPOS terminal.

  • Swipe the Gift Card on the EFTPOS terminal
  • Select ‘Savings’
  • Key in the PIN number
How do I check the available balance, transaction history or expiry date on my Gift Card?

If you need to check your Gift Card balance and transaction history, you can check it here.

Gift cards issued come with a custom expiry date. Gift Cards issued before 1 November 2019 have a 12-month expiry date. Gift Cards issued after 1 November 2019 have a 36-month expiry date.

Customer Care

If you need more information or have any questions you can contact us Monday to Friday 9am-5pm and Saturday 9am-2pm (excluding public holidays) by calling (03) 5023 8010.

You can contact us via our contact us page. We aim to respond to your emails within 24 hours (Monday to Friday, Excluding weekends or public holidays).

Can I use my Gift Card to buy another Gift Card?

Yes, you can buy a Mildura City Heart Gift Card with a Mildura City Heart Gift Card, but only in-store from approved sellers. Purchases can be made in-store using your gift card, credit card, debit card, or online using credit or debit card or PayPal.

HOW TO PURCHASE GIFT CARDS

How can I purchase a Gift Card?

Mildura City Heart Gift Cards can be purchased:

Instore from 

  • Mildura City Heart office, 63a Langtree Mall, Mildura
  • Surf Crew, 59 Langtree Mall, Mildura
  • Mildura Visitor Information Centre, cnr Deakin Avenue and Twelfth Street, Mildura

Online at https://milduracityheart.com.au/gift-card/

Phone: (03) 5023 8010

Can I buy a Gift Card for myself?

Yes, you can buy a Mildura City Heart Gift Card for everyone and anyone.

Go on, treat yourself!

What’s the maximum value I can buy a Gift Card?

Each card can be loaded once with various amounts. The minimum load is $25 and the maximum load limit is $1,000 per card.

How can I pay for my Gift Card?

ONLINE: When purchasing a Mildura City Heart Gift Card online, we currently accept Paypal, Visa and Mastercard credit and debit cards.


INSTORE: When purchasing a Mildura City Heart Gift Card at one of the four locations, we currently accept Visa and Mastercard credit and debit cards.

Gift Cards cannot be purchased in person or online with American Express or Salary Packaging cards such as Meal Entertainment cards.

Are there any delivery fees for Gift Cards?

When buying our Physical Gift Cards online, shipping fees and options apply.

A Registered Post delivery fee of $10.00 applies and can take up to 10 business days.

You can arrange to collect the Physical Gift Card free of charge from the Mildura City Heart office at 63a Langtree Mall, Mildura. Photo identification for receipt of the Gift Card is required. If you are sending someone else to collect your gift card purchase, you will need to advise Mildura City Heart staff who will be collecting it and advise the person collecting the gift card that they will be required to show photo identification.

Before I buy a Gift Card, will I need to register or sign up?

No, you don’t have to create an account to purchase a Gift Card from https://milduracityheart.com.au/gift-card/.

However, creating an account will help you track your order status, as well as speed up your future shopping experience by saving your address details, order history and faster re-order capability. Create an account quickly and easily when you make your order here.

Will I receive a notification when I buy a Gift Card online?

When you purchase a Physical Gift Card, you’ll receive the following notifications:

A confirmation email will be sent to the email address used to make the purchase advising the order was successful.

A separate Tax Invoice will be sent to the email address used to make the purchase of the Gift Card.

All correspondence regarding gift cards, offers, promotions or reminders are directly sent from the following email address admin@milduracityheart.com.au If you haven’t received your confirmation email or tax invoice, please give us a call on (03) 5023 8010.

Will I be sent a tax invoice for my online Gift Card purchase?

When you purchase a Gift Card, a tax invoice will be sent to the email address used to make the purchase of the Gift Card. Any tax invoice emails are directly sent from the following email address admin@milduracityheart.com.au If you haven’t received your confirmation email or tax invoice, please give us a call on (03) 5023 8010.

Gift Card order limits

There is no limit to the number of Gift Cards you can buy at a Participating Store, if the Physical Gift Card is in stock. If you have a large order, you will be directed to make the transaction with the Mildura City Heart office team.

 Gift Card loads are limited to a minimum value of $25 and a maximum value of $1,000 per card. The total order value of all cards issued is limited to a purchase of up to $10,000. Any large volumes are encouraged by contacting our team.

What happens if my payment didn’t go through?

If your payment did not go through, please check your bank account to confirm the payment has not been processed. You can go back to place your order using another credit or debit card. 

 If you still encounter a payment error, please contact our Mildura City Heart team during business hours on (03) 5023 8010.

What happens if my card is lost, stolen or damaged?

Please contact Mildura City Heart for a replacement of your Gift Card. This can be in person at the Mildura City Heart (63a Langtree Ave, Mildura), via phone: 03 5023 8010 or via email: admin@milduracityheart.com.au

Only Registered gift cards are eligible for replacement. Mildura City Heart requires the Recipient’s Name & Phone Number to register the gift card. This can be done at time of purchase, or online by the recipient here: https://milduracityheart.com.au/gift-card-registration/

Mildura City Heart can apply to have the funds transferred onto a new physical card. If approved by the issuing card company, the process can take up to ten (10) working days.  The issue of a replacement physical gift card will incur a $5 administration fee, payable to Mildura City Heart Inc. This can be paid for on the Gift Card itself, or via the recipient’s credit or debit card.

Donate

I want to donate my MCH gift card, how do I do this?

If you are no longer able to use your Gift Card by the expiry date, you can opt to donate the card to support a local school fundraiser, community event, or charity event that Mildura City Heart is approached to support. 

 

To do this you can bring your gift card to the MCH office at 63a Langtree Mall. If you no longer have the card but would like to donate it, MCH staff can go through the process of retrieving it for your donation.

Why donate your Gift Card?

Donating your Gift Card is your way to keep your dollars local and to do a little good. Thank you for choosing to support your local community!

Who will your donation support?

A list of recently supported events, schools and charities are listed below. Any possible future recipients requiring support are encouraged to apply directly with our MCH office team to register their interest. You cannot directly designate the recipient as each donation is given on a case-by-case basis.

Mildura City Heart supported the following in the 2024-2025 financial year:
  • Mildura Football Netball Club – BCNA Fundraiser
  • Coomealla Health Aboriginal Corp
  • Mildura Police – Blue Ribbon Foundation Fundraiser
  • The Pink Ball – Raffle Prize
  • Northern Mallee Leaders Program – Raffle Prize at ‘Just a Farmer’ Special Screening @ Wallis Mildura
  • Sunraysia View Club – Fashion Parade
  • Our Lady of the Sacred Heart Merbein PS – Major Raffle
  • SuniKids Dream – Sunday Sesh Raffle Prize
  • Wentworth District Football Netball Club – 20/20 Cricket Match Fundraiser Event
  • Mildura Health Foundation – Mildura Health Foundation Raffle
  • Buronga Public School P&C Associ. – International Food Festival Raffle Prize
  • Ulysses Club Mildura Branch – 2024 Mildura Toy Run Raffle Prize
  • Generations Early Learning – Christmas Raffle
  • Mallee District Aboriginal Support Services – Annual Community Christmas Party Raffle Prize
  • Merbein P10 – Primary End Of Year Concert Raffle Prize
  • Mildura Roller Derby League – Lucky Squares Draw
  • Ray White Mildura – A Little Ray of Giving
  • Fillipino Community of Sunrayisa – Christmas Gala
  • Coomealla Wentworth Cricket Club – Pink Stumps Day
  • 5th Mildura Cub Scouts – Founders’ Day Movie Night & Carnival Games Raffle Prize
  • Rotary Club of Mildura – Longest Lunch 2025
  • Mildura South Sporting Club – Ladies Day Event
  • Royal Flying Doctor Service – Trivia Night Fundraising Event
  • Magenta Art Prize – Raffle Prize
  • Sunraysia Table Tennis Associ. – Lucky Ticket Fundraiser
  • Imperials Netball Club – Ladies Day Event
  • Indulge Apartments – The Distinguished Gentleman’s Ride
  • Nichols Point Football Club – Trivia Night Fundraising Event
  • Cabarita Inc. – Make The Lake Art Exhibition
How does the school fundraiser, community event, or charity event receive the donation?

Mildura City Heart regularly donates to school fundraisers, community events, and charity events supporting our local community with gift cards for raffles, auctions and thank you gifts.

Your donated gift card will be allocated to the current approved fundraiser or event. For more information, you can contact us on (03) 5023 8010.

 

Mildura City Heart Gift Card Terms and Conditions


Product Issuer:
Mildura City Heart Inc. ABN 96 628 236 116
63a Langtree Mall, Mildura VIC 3500
www.milduracityheart.com.au


These Terms and Conditions are important, and you should read them fully. However, there are some specific terms we wanted to make you aware of. These are set out below. These do not affect your rights under the Australian Consumer Law (ACL).

  • Minimum and maximum amounts that can be loaded on a Mildura City Heart Gift Card may be changed at any time as required by law. If we do so, we’ll give you notice via the Mildura City Heart website (see clause 5.5 for more details).
  • Without excluding, restricting, or modifying your rights under the Australian Consumer Law (and any other non-excludable statutory right) our liability to you in all other cases will be limited to refund or reissue of your Mildura City Heart Gift Card up to the value of your purchase. We will not be liable for indirect or consequential loss arising from or connected to your Mildura City Heart Gift Card and our liability to you for loss or damage related to or in connection with your Mildura City Heart Gift Card will be reduced to the extent you cause or contribute to the loss or damage (see clauses 11.2, 11.3 and 11.4 for more details).
  • The resale, marketing, advertising, or other promotional activities related to or of a Mildura City Heart Gift Card is strictly prohibited without our prior written consent. If you do so without prior written consent of Mildura City Heart your Gift Card may be considered invalid and we are not obliged to allow the recipients to use or redeem the Card Balance on these Mildura City Heart Gift Cards (see clauses 6.7 and 12.1 for more details).

TERMS & CONDITIONS

  1. Definitions

Terms and Conditions means the Terms & Conditions by which you are legally bound.

Activate defines the initial loading of value onto a Mildura City Heart Gift Card.

Card Balance is the unspent value of a Mildura City Heart Gift Card.

Card Number means the 19-digit number appearing on the back of Physical Gift Card.

Dispatch Date is the date the Mildura City Heart Card was mailed to the Recipient of the Gift Card.

Expiry Date means

  • a) for Mildura City Heart Gift Card purchased before 1 November 2019, the date being 12 months from the date of purchase of the Physical Gift Card, after which any remaining funds on a Mildura City Heart Gift Card will not be available for Redemption.
  • b) for Mildura City Heart Gift Card purchased on or after 1 November 2019, the date being 36 months (three years) from the date of purchase of the Physical Gift Card, after which any remaining funds on a Mildura City Heart Gift Card will not be available for redemption as required by law. All remaining funds after this date shall be considered forfeited.

Gift Card means Physical Mildura City Heart Gift Card issued in conventional plastic form.

Mildura City Heart means the Mildura City Heart Traders Association authorized to issue the Physical Gift Card.

Mildura City Heart Gift Card means the Gift Card issued by us to you as a Physical Gift Card. Also referred to as ‘Gift Card’.

Participating Store means any participating stores listed on the Website which accepts payments using the Mildura City Heart Gift Card, as amended sometimes for currency. Please see Mildura City Heart website for full and up-to-date details.

Physical Gift Card means Mildura City Heart Gift Card issued in conventional plastic form. Also referred to as ‘Mildura City Heart Gift Card’ and ‘Gift Card’.

PIN is the 4-digit number on the back of a Mildura City Heart Gift Card which is required to make a transaction or transaction enquiry.

Recipient means the person who receives the Mildura City Heart Gift Card as the case may be (and for the avoidance of doubt may be the same as the purchaser and/or receiver).

Redeem means to use in-full, wholly or in-part reduce the initial or entire value issued on the Mildura City Heart Gift Card by using the Mildura City Heart Gift Card to purchase goods or services, and Redeemable, Redeemed and Redemption have corresponding meanings.

Website is defined as www.milduracityheart.com.au

Any reference to we, us or our is in reference to Mildura City Heart Inc and our distributors.

A reference to you or your is a reference to the person who agrees to these Terms and Conditions under Clause 2 as required to comply with and in complete agreement to act under these Terms & Conditions as prescribed by law.

  1. Agreeing to the Terms and Conditions
  • 2.1 These terms and conditions apply to each Mildura City Heart Gift Card issued.
  • 2.2 As purchaser or recipient, you solemnly agree and are bound by these Terms and Conditions by purchasing, activating, using, or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to Redeem value loaded on a Gift Card.
  • 2.3 By purchasing, using or attempting to use a Gift Card, or by making a transactions enquiry or exercising any right to Redeem value loaded on a Gift Card, you warrant to us that you will comply with these Terms and Conditions and all applicable laws and that the Gift Card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers or any other parties known or otherwise as prescribed by law.
  • 2.4 If you are giving a Gift Card to another person, you should ensure that they are aware of the Terms and Conditions that apply to the Gift Card and the relevant Expiry Date of the Gift Card as defined as a maximum of three (3) Years from date of issue.
  1. Purchasing a Mildura City Heart Gift Card
  • 3.1 Gift Cards can be purchased from these Participating Stores:
    • Mildura City Heart office, 63a Langtree Mall, Mildura;
    • Surf Crew, 59 Langtree Mall, Mildura; and
    • Mildura Visitor Information Centre, cnr Deakin Avenue and Twelfth Street, Mildura.
  • 3.2 Physical Gift Cards can be purchased online at the Website https://staging.milduracityheart.com.au/gift-card/
  • 3.3 Physical Gift Cards can be purchased by direct debit on request of an invoice by calling (03) 5023 8010 or emailing admin@milduracityheart.com.au
  • 3.4 When purchasing Gift Cards at any Participating Store, payment can be made via debit or credit card, excluding American Express, Salary Packaging cards such as Meal Entertainment cards.
  • 3.5 The Gift Card is loaded using the EFTOPS terminal, therefore the payment must be made using a debit or credit card. Cash is not accepted as form of payment due to the cashless process of loading the Gift Card using the EFTPOS Terminal for each issued Gift Card. Once payment has been taken, the payment amount is ‘refunded’ onto the Physical Gift Card.
  • 3.6 When purchasing Physical Gift Cards online, payment can be made using a debit or credit card (excluding American Express, Salary Packaging cards such as Meal Entertainment cards), or via PayPal. Payment is required (including payment clearance) prior to the Gift Card being issued or dispatched.
  • 3.7 When purchasing Physical Gift Cards, payment can be made using direct debit. Payment is required (including payment clearance) prior to the Gift Card being issued or dispatched.
  • 3.8 When purchasing a Gift Card, you agree to give your Explicit Informed Consent (EIC) as outlined to supply the personal contact details of the purchaser and the recipient. This information is for Mildura City Heart staff only and is not given or sold to third parties and is protected under Privacy Laws and governed by the Office of the Australian Information Commissioner (OAIC). If you do not agree to these Terms you are entitled to Opt-Out of EIC and such protections that may apply as set out under the Terms and Conditions as prescribed. EIC Consent if freely given is assumed for the life of the Term of the active life of the gift card (36 months from date of issue).
  • 3.9 You may choose to opt out of receiving communications or having your personal contact details used for marketing purposes at any time, by contacting us at admin@milduracityheart.com.au. Opting out will not affect your ability to purchase, activate, or redeem a Mildura City Heart Gift Card.
  • 3.10 Mildura City Heart holds and accesses personal contact details if a Physical Gift Card is lost, stolen or nearing expiry to fulfil the Gift Card as issued. By agreement to these Terms, you may be contacted by Email, Phone or SMS in relation to fulfillment, relevant offers and advertising or any other reason as outlined in the Terms and Conditions.
  1. Personalising a Mildura City Heart Gift Card Online Order
  • 4.1 The Mildura City Heart Gift Card comes in 6 branded colour variations, and the Mildura City Heart Gift Card Holder comes in 3 branded colour variations. When purchasing a Gift Card, the colour of Gift Card and the Holder is random, not available for selection and not able to be returned or exchanged for another colour.
  • 4.2 There is no additional cost to you to personalise a Gift Card.
  • 4.3 To personalise the Gift Card, the procedures set out on the Website when ordering a Gift Card must be followed. You have the choice to:
    1. Provide a personal message; or
    2. Not provide a personal message.
  • 4.4 If we find inappropriate, offensive, or otherwise objectionable messages, we reserve the right to remove the offending message and apply a default message to the Gift Card Holder. Offending material includes, but is not limited to:
    1. Patently offensive material that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual;
    2. Copyrighted or trademarked material not owned by you;
    3. Abusive, threatening, obscene, defamatory, or libelous statements or imagery;
    4. Political or religious imagery which is offensive to cultural values;
    5. Pornographic or sexually explicit material of any kind; and
    6. Advertising or promotional materials or branded products.
  • 4.5 By accepting this offer, you agree to indemnify us against any claim, damages, or expenses we suffer in connection with the message.
  1. Loading Values & Limitations – Mildura City Heart Gift Card
  • 5.1 A minimum of $25 and a maximum of $1,000 can be loaded on each Physical Gift Card:
    1. in a Participating Store, at the point of sale via EFTPOS.
    2. online at the Website via debit card, credit card, or PayPal.
    3. at the Mildura City Heart office, via direct debit on request and receipt of an invoice from Mildura City Heart Inc.
  • 5.2 A maximum of up to 10 gift cards may be issued in any one transaction up to a total of $10,000, not exceeding $1000.00 each at time of issue.
  • 5.3 At our absolute discretion, we may change the minimum and maximum amounts that can be loaded on Gift Cards. If we decide to do this, we will publish details on our Website.
  • 5.4 The Gift Card is not reloadable.
  • 5.5 Your Gift Card is valid for use until the Expiry Date as displayed on the physical Gift Card.
  1. Redeeming your Mildura City Heart Gift Card
  • 6.1 Your Gift Card can be Redeemed for goods and services from Participating Mildura City Heart Stores up to the value loaded onto your Gift Card. Value Redeemed is deducted from the Card Balance.
  • 6.2 The Mildura City Heart Gift Card is a Physical item and must be swiped through an EFTPOS terminal to Redeem for goods and services from Participating Stores. The Gift Card cannot be tapped or inserted.
  • 6.3 Gift Cards cannot be used for online purchases, or on SQUARE or Shopify terminals in Australia.
  • 6.4 It is assumed you do not use your Gift Card to purchase:
    1. Gift Cards and Vouchers;
    2. Lotto / Lottery products; or
    3. Donations or charity products (such as merchandise).
  • 6.5 Gift Cards cannot be refunded or used to obtain cash. You cannot use your Mildura City Heart Gift Card to make a credit card payment or other transaction payments.
  • 6.6 Every effort is made to ensure ease of use of the Gift Card at listed participating stores. If the card cannot be redeemed at the time of use, Mildura City Heart Inc aims to resolve it as soon as possible after attempted use within two (2) Business days (Excluding Public holidays). Examples of when this might happen include internet outage, balance less than attempted redemption, faulty card, EFTPOS terminal issue, system, or human error.
  • 6.7 Resale of Mildura City Heart Gift Cards is strictly prohibited, except with our prior written consent. Gift Cards that are resold in breach of this clause 6.6 may be considered invalid and we are not obliged to allow the Recipients of those cards to use or Redeem unspent value on their Gift Cards.
  • 6.8 If the gift card holder is not able to redeem the Physical Gift Card for goods and services with a participating business, the holder is able to donate the remaining value of the Gift Card back to Mildura City Heart for the purpose of supporting local charities, fundraisers, or community events. Mildura City Heart has a sponsorship and donation program. The holder is unable to make direct requests for donation recipient. The holder can view a list of previous and current recipients of the donation program in our Annual Report, available on our website.
  1. No Recharging of the Mildura City Heart Gift Card
  • 7.1 Your use of the Gift Card at a Participating Mildura City Heart Store is always subject to the policies (and, where applicable, other terms and conditions) of that Participating Store regarding the goods and services made available by it. For example, if you are under the age of 16 years, your Gift Card cannot be Redeemed for products such as knives or, if you are under 15 years, a Participating Store may not supply you with video games or other material classified as MA15+.
  • 7.2 Where the price of the goods or services being purchased with the Gift Card exceeds the Card Balance, you must pay the amount in excess of the Card Balance by an alternative payment method at the discretion of the relevant Participating Store, using a split payment method.
  • 7.3 Once your Gift Card has reached its Expiry Date, any unspent value cannot be used or Redeemed by you or its recipient.
  • 7.4 Once your Mildura City Heart Gift Card has reached a nil balance it cannot be reloaded or reactivated.
  • 7.5 The Redemption of Gift Cards is restricted to the purchase of standard retail quantities of goods.
  • 7.6 After a Gift Card has been loaded you cannot subsequently add value to it.
  1. Transaction Enquiries
  • 8.1 You can check your Gift Card transaction history and Card Balance by:
    1. Visiting the Website at https://staging.milduracityheart.com.au/gift-card/; or
    2. Calling the office on (03) 5023 8010.
  • 8.2 To make a balance enquiry on your Gift Card as set out in clause 8.1, you must provide your Card Number and PIN when prompted.
  1. Lost or Stolen Mildura City Heart Gift Cards
  • NOTE: You must treat your Gift Card like cash. If your Gift Card is damaged, lost or stolen, please contact us by calling (03) 5023 8010.
  • 9.1 We reserve the right to place a stop on your Gift Card if:
    1. a) You report that your Gift Card has been lost, stolen, or damaged;
    2. We believe (or reasonably suspect) that you have used (or will use) your Gift Card contrary to these Terms and Conditions; or
    3. We believe (or reasonably suspect) that there is an error with your Gift Card.
  • 9.2 If your Gift Card has been lost or stolen, Mildura City Heart can apply to have the funds transferred onto a new physical card. If approved by the issuing card company, the process can take up to ten (10) working days.
  • 9.3 The issue of a replacement physical gift card will incur a $5 administration fee, payable to Mildura City Heart Inc. We will notify you to collect the replacement Physical Gift Card from the Mildura City Heart office at 63a Langtree Mall, Mildura.
  • 9.4 If the lost gift card is being donated on by the holder, no administration fee will be incurred.
  1. Communications from and with Mildura City Heart
  • NOTE: The Mildura City Heart Gift Card is an integral program of the Shop Local policy and promotion programming, and Mildura City Heart Inc is committed to ensuring all gift cards purchased are spent prior to the expiry date to ensure funds collected by the program stay local.
  • 10.1 Mildura City Heart collects contact details for the purchaser and the recipient at the point of sale for communication about the gift card. Mildura City Heart will endeavour to contact you a minimum of three times across the lifespan of the gift card as a courtesy reminder to redeem its full value with local businesses as listed on our website.
  1. Liability
  • 11.1 You are responsible for the security, use and safety of your Gift Card. Please be careful of scams and note we do not take any responsibility where you give access to your Gift Card to a third party in a manner that is not in accordance with these Terms and Conditions.
  • 11.2 Without excluding, restricting, or modifying the rights and remedies to which you may be entitled under the consumer guarantees provisions of the Australian Consumer Law (and any other non-excludable statutory right) our liability to you in all other cases will be limited to refund or reissue of your Gift Card up to the value of your purchase.
  • 11.3 We will not be liable to you for indirect and consequential loss arising from or connected to these terms and conditions or your Gift Card in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or willful misconduct.
  • 11.4 Our liability to you for loss or damage of any kind arising out of or in connection with these terms and conditions or your Gift Card is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
  1. Relationship with us
  • 12.1 Mildura City Heart Gift Cards may be used as personal or business gifts but must not be used in connection with any marketing, advertising, or other promotional activities (including without limitations to websites, internet advertisements, email, telemarketing, direct mail, newspapers and magazine advertisements, and radio and television broadcasts) unless you obtain prior written approval from Mildura City Heart Inc. Mildura City Heart Gift Cards that are used in marketing, advertising, or other promotional activities in breach of this clause 12.1 may be considered invalid and we are not obliged to allow the Recipients of those cards to use or Redeem unspent value on their Gift Cards.
  • 12.2 Use of our name or brands, or any names, logos, or marketing material of Mildura City Heart Gift Cards (other than in connection with the purchase or use of our Gift Cards), is strictly prohibited.
  • 12.3 You must not use a Mildura City Heart Gift Card in any manner that states or implies that any person, website, business or product or service is endorsed or sponsored by or otherwise affiliated with us or any of our subsidiaries or affiliates.

13. Temporary Marketing Promotions

  • 13.1 From time to time, Mildura City Heart Inc. may conduct temporary marketing promotions or campaigns relating to the Mildura City Heart Gift Card program. These may include, but are not limited to, promotional gift card giveaways, value-added bonus cards, limited-time discounts, or extended expiry offers (collectively referred to as “Promotional Offers”).
  • 13.2 Participation in any Promotional Offer is subject to these Terms and Conditions and any additional conditions expressly stated in the relevant promotion’s materials, including expiry dates, usage restrictions, and eligibility criteria.
  • 13.3 Promotional Offers may be limited in quantity, duration, or available only to specific participants, and Mildura City Heart reserves the right to modify or cancel any promotion at any time without prior notice, subject to applicable laws.
  • 13.4 Usage and expiry conditions of Gift Cards for bonus value issued under a Promotional Offer will be clearly stated at the time of issue.
  • 13.5 Mildura City Heart Gift Cards issued as part of a Promotional Offer are subject to all other conditions outlined in these Terms and Conditions, unless otherwise specified at the time of the promotion.

14. Third-Party Provider

  • 14.1 The Mildura City Heart Gift Card program is administered in partnership with Cards4All Pty Ltd, a specialist third-party gift card platform provider.
  • 14.2 Cards4All is responsible for the technical processing, system management, and secure balance storage of all issued Mildura City Heart Gift Cards. This includes activation of cards, transaction processing, and system-generated expiry management.
  • 14.3 While Mildura City Heart Inc. is your primary contact for customer support, balance enquiries, lost or stolen card reports, and dispute resolution, certain requests—such as the reissue of funds or card replacement—may require approval or action from Cards4All. In these cases, Mildura City Heart will liaise with Cards4All on your behalf to complete the process.
  • 14.4 Cards4All is required to operate in accordance with the Australian Consumer Law and Privacy Act 1988 (Cth). Mildura City Heart Inc. remains responsible for ensuring overall compliance with gift card regulations and consumer protections

15. Questions and Concerns

  • 15.1 If you have questions or concerns you would like to raise with us about your Mildura City Heart Gift Card, contact us via:
    1. Using the ‘Contact us’ section of the Website; or
    2. Calling the Mildura City Heart office on (03) 5023 8010 during business hours (excludes Public Holidays).