Our Commitment to Your Privacy
Mildura City Heart is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
A copy of the APPs is available from the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/.
What is Personal Information?
Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Examples include:
- Your name
- Address
- Email address
- Telephone number
- Payment or transaction details
How We Collect Personal Information
We collect personal information in a variety of ways, including:
- When you interact with us in person, by phone, email, or post
- When you complete forms on our website: https://milduracityheart.com.au
- Through event registrations, promotions, and competitions
- From publicly available sources
- From third parties (e.g., partner organisations) — if so, we will take reasonable steps to ensure you are aware of this
Website Data & Cookies
Our website may use cookies, analytics tools, and social media pixels to help us improve our services and deliver relevant advertising. You can choose to disable cookies through your browser settings.
Why We Collect Your Personal Information
We collect your personal information for purposes including:
- Providing our services and products to you
- Managing memberships, gift cards, and events
- Sending you marketing and promotional information (you may opt-out at any time)
- Responding to your enquiries and feedback
- Meeting our legal and regulatory obligations
- We may also use your information for closely related secondary purposes that you would reasonably expect.
Sensitive Information
Sensitive information will only be used:
- For the purpose for which it was collected
- For a directly related secondary purpose
- With your consent
- Where required or authorised by law
Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers who assist us in operating our business (e.g., IT, payment processing, marketing platforms)
- Our professional advisers (e.g., accountants, lawyers)
- Law enforcement, government agencies, or regulators, where required by law
Overseas Disclosure:
Some third-party service providers may store or process personal information overseas (e.g., cloud hosting providers). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.
Security of Your Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
- Secure servers and password-protected systems
- Limited access to personal information by authorised staff only
- Regular security updates and staff training
When your information is no longer required, we will take reasonable steps to destroy or permanently de-identify it, unless we are required by law to retain it. Transaction-related records are retained for at least 7 years.
Access to and Correction of Your Personal Information
You may request access to, or correction of, the personal information we hold about you by contacting us in writing (see Contact Us Section).
If we refuse your request, we will provide written reasons and explain how you can lodge a complaint.
Complaints
If you believe we have breached the APPs, please contact us in writing. We will:
- Acknowledge receipt of your complaint within 5 business days
- Investigate and respond within 28 days
- Explain the outcome and any steps we will take
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: https://www.oaic.gov.au/privacy/privacy-complaints
- Phone: 1300 363 992
- Email: [email protected]
Notifiable Data Breaches Scheme
In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches Scheme.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Mildura City Heart
63a Langtree Mall
Mildura, Victoria 3500
[email protected]
(03) 5023 8010